FAQ

Quinault Beach Resort Ocean Shores Hotel & Casino
Call us 1-888-461-2214

Can we still come and stay in your RV Lot?

  • No, unfortunately our entire property is temporarily closed to guests, including our RV lot and parking area.

What happens to my offers while you are closed? Will I get to use them after you open?

  • Yes, once Quinault Beach Resort resumes regular operations, you will continue receiving your current and new offers. 

Are your March casino promotions cancelled?

  • Yes, all March casino promotions are postponed during our temporary closure. We will provide updates via website, social media and email.

Are your events being cancelled or postponed?

  • Yes, ladies night entertainment and weekend entertainment will also cease during our temporary closure. The “Beat Goes On” Cher Tribute concert on April 4, 2020 has been postponed. Check our website for the rescheduled date.

Is the Twenty-Twenty Vision promotion still happening?

  • Yes, we will still have our grand finale giveaways. All current player entries will remain valid. The three grand finale giveaway dates could change. Check our website for possible updates.

What if my slot machine cash out voucher expires while Quinault Beach Resort is closed?

  • We are extending the expiration date for slot machine cash out vouchers from their current expiration date, if the cash out voucher expires on or before March 31, 2020.

What happens to the points I have earned while you are temporarily closed?

  • Your Q-Club Player’s Card will remain active and your tier status and points earned will be maintained in your account.

What happens to my tier status/Q-Club card once you reopen?

  • You will resume receiving your Q-Club offers once daily operations resume. You will be able to keep your current Q-Club tier status for an additional amount of time, depending on the length of the temporary closure. During that time, you will be able to earn additional tier points toward your 2020 tier qualification period. Earned points that were accumulated prior to this temporary closure can be redeemed as usual.

When are you reopening?

  • As of now, we are evaluating this temporary closure every day. Quinault Beach Resort & Casino will continue to closely monitor the situation and follow guidance from the CDC, Quinault Indian Health department and the Washington State Department of Health. Should we decide to reopen sooner or need to extend the closure longer, we will provide more information via website, social media and email.

Are you cleaning the casino?

  • As stated before, we have taken extra precautions to prevent the spread of communicable disease, especially Coronavirus (COVID-19). During our temporary closure, we will continue to thoroughly clean Guest and Team Member spaces.

If I made a reservation at Quinault Beach Resort or at the Quinault Sweet Grass Hotel, can I get a full refund?

  • Yes, Quinault Beach Resort and Quinault Sweet Grass Hotel will offer a full refund for anyone who chooses not to visit because of Coronavirus concerns. If you have booked through a third party booking site, please refer to their cancellation policies.

Promotions

Here are just some of our casino promotions

Who is the Masked Slot Player?
Who is the Masked Slot Player?

Winners happen here and at home! Stay safe and play along! We wan...

More Info
Young At Heart
Young At Heart

Every Wednesday, we are honoring all of our guests that are young...

More Info
Masked Slot Player
Masked Slot Player

Mondays & Tuesdays - We require you to wear a mask. You might as ...

More Info
Booking